Complaint

Complaints should not be trivial in nature and should contain enough information to ensure the complaint can be investigated in full and in a timely fashion. The complaint must relate to matters that Council has a jurisdiction to resolve.

According to section 107 of the Local Government Act 2020 a complaint includes the communication, whether orally or in writing, to the Council by a person of their dissatisfaction with

the quality of an action taken, decision made, or service provided by a member of Council staff or a contractor engaged by the Council; or
the delay by a member of Council staff or a contractor engaged by the Council in taking an action, making a decision or providing a service; or
a policy or decision made by a Council or a member of Council staff or a contractor.

The City of Ballarat takes complaints seriously. A council officer will acknowledge your complaint within 5 business days and will endeavour to resolve the complaint at the earliest opportunity or at most within one month.

Your details

Do you wish to remain anonymous?

Yes

Applicants please note: Although anonymous complaints will not be rejected, this may limit Council’s ability to fully investigate the matter depending on the specifics of information supplied. Due to the anonymity, Council will be unable to provide a response including any decisions or actions taken in writing

Full name

Contact phone number

Email address (optional)

Postal address

Address line 1

Address line 2

Post code

Are you the person affected by the complaint?

Yes

Affected person's name (optional)

Affected person's contact phone number (optional)

Affected person's email address (optional)

Affected person's postal address

Address line 1 (optional)

Address line 2 (optional)

Post code (optional)

Complaint details

Have you raised this complaint with the City of Ballarat previously?

Yes

When did you previously raise the complaint? (optional)

Who did you previously speak with or write to (optional)

Please provide details of your complaint

Collection Statement

Your personal information is being collected by City of Ballarat for the purpose of processing your complaint. Your information will be stored in Council’s Customer Database and used to identify you when communicating with Council and for the delivery of services and information. For further information on how your personal information is handled, refer to Council’s Privacy Policy at www.ballarat.vic.gov.au/privacy