Complaints should not be trivial in nature and should contain enough information to ensure the complaint can be investigated in full and in a timely fashion. The complaint must relate to matters that Council has a jurisdiction to resolve.
According to section 107 of the Local Government Act 2020 a complaint includes the communication, whether orally or in writing, to the Council by a person of their dissatisfaction with
- the quality of an action taken, decision made, or service provided by a member of Council staff or a contractor engaged by the Council; or
- the delay by a member of Council staff or a contractor engaged by the Council in taking an action, making a decision or providing a service; or
- a policy or decision made by a Council or a member of Council staff or a contractor.
The City of Ballarat takes complaints seriously. A council officer will acknowledge your complaint within 5 business days and will endeavour to resolve the complaint at the earliest opportunity or at most within one month.